Frequently Asked Questions
Everything you need to know about shopping with Oxford Exchange.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in original, unused condition with all packaging intact. Please note that certain curated goods and perishables may be final sale.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our shipping capabilities to serve our international customers soon.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern digital payment options including Apple Pay, Google Pay, and PayPal.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. If you need to change or cancel an order, please contact our customer service team within one hour of placement.